Masterclass Employee Experience & Design
In this in-company masterclass, we devote three days to the fundamentals of employee experience, the 5 factors for a great employee experience (H.E.A.R.T), and the basic principles of employee experience design. We work with the employee journey map, personas and the employee experience roadmap. Moreover, guest speakers inspire us with discussions and presentations of best practices and (inter)national examples.
Our previous editions received a rating of 8.6, and enthusiastic responses from the participants: “Interesting speakers, good teaching material, plenty of room for input from the group”…. “Inspiring and energetic”….”Great content and good vibe”.
“A good employee experience doesn’t happen by accident, it happens by design.”
Instructors
The masterclass is led by Heleen Mes, HXWork.
The method of instruction focuses on inspiring exercises and in-depth interactions among the various participants.
The course includes homework assignments. Plan on approximately 2-4 hours of preparation time.
Previous participants at the Masterclass Employee Experience & Design
ABN Amro, Achmea, Accolade Wooncorporatie, Action, DDL Diagnostic Laboratory, Deloitte, Emolife, Eneco, Gemeente Almere, Gemeente Breda, Great Place To Work, Het Krugerpark, ICS, ING, Intermax, KBC Group, KLM, Kramp, KPN, Ministerie van Buitenlandse Zaken, Provincie Flevoland, Proxsys, Qambium, Rituals, ROC Top, Rijksuniversiteit Groningen, Scale Force Talent, Siza, SVB, VHS, Yellow Grape, Ynno, Zilveren Kruis and free lance professionals.
Programme
- Meet and greet for participants
- Introduction to employee experience: what is EX, how it differs from traditional HR, why important, EX in the age of COVID-19
- The strategic anchors of employee experience
- H.E.A.R.T model of employee experience, the 5 factors: Happy culture; Energising work environment; Agile leadership; Redesigning the employee journey; and Technology that works for you
- Best practices of employee experience
- The principles of employee experience architecture
- The employee experience statement
- Working with personas
- Fact-based and data-driven work: what data and research can I use for this?
- Using design thinking to map and analyse (part of) the employee journey
- Converting bottlenecks into ideas for improvements and new designs
- Roadmap of employee experience
- Change management
- Presentation of best practices: Luuk Sombezki from ABN Amro, and Marieke Michel from Fortezza ICT
- Personal action plan